01506 419 167

Returns Policy

We want you to enjoy your purchases. If for any reason you are not happy and wish to send an item back, there are 3 ways to do so:-

      1) Email us
Send an e mail to sales@guthriegroup.co.uk

      2) Call us
Telephone 01506 419167 and one of our colleagues will be happy to help

      3) Pop into one of our showrooms

Visit us at either:-

LIVINGSTON:    2 Drummond Square, Brucefield Industry Park, Livingston EH54 9DH

SELKIRK:            Blackcock Mill, Dunsdale Road, Selkirk TD7 5EA

Only Items which are unworn can be exchanged / returned. 

Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
We are unable to process refunds until after we have received the original goods back. If you have not been refunded after 14 days of returning an item, please contact us with a clear copy (photo or scanned image) of your Post Office receipt so we can investigate the matter.

How To Return An Item To Us

For all returns we require you to include a completed copy of our Returns Form with the returned item(s). This form will allow us to quickly process any exchanges or refunds. Failure to include this form can lead to delays in the return process.

You can access our returns form here.

United Kingdom Returns

Re-use the original packaging if possible.
Send the item(s) back to us at the address below, we recommend using 2nd class Royal Mail recorded delivery to do this.
Guthrie Group Ltd, 2 Drummond Square, Brucefield Industry Park, Livingston EH54 9DH.
Don't forget to include the returns form!

E.U. and Rest of the World Returns

Our Returns Policy, above, also applies in full to our overseas customers. All we ask is that you pay for the return shipping to ensure that we receive the returned goods. If the goods you are returning are faulty, or sent in error we will refund your postage costs once we receive the returned goods.
Don't forget to include the returns form!

If you have any queries about our returns policy please call us on 01506 419167 or e mail us at sales@guthriegroup.co.uk